Duration: 08 Hours
CERTIFICATION IN EXECUTIVE ASSISTANT PROFESSIONAL (CEAP)
The CEAP program equips professionals with the skills to provide high level administrative support, manage executive tasks, and enhance workplace efficiency. It focuses on calendar management, business communication, confidentiality, and stakeholder coordination to optimize executive operations. Participants gain expertise in time management, travel coordination, and office technology to support business leaders effectively.
CERTIFICATION IN EXECUTIVE ASSISTANT PROFESSIONAL (CEAP)
Course Modules
Module 1
Mastering Communication
- • Effective Business Writing (Emails, Letters, Reports)
- • Professional Telephone Etiquette & Communication
- • Active Listening & Interpersonal Skills
- • Non-Verbal Communication & Body Language
Module 2
Advanced Calendar & Travel Management
- • Complex Calendar Management & Prioritization
- • Domestic & International Travel Arrangements (Logistics, Visas, Itineraries)
- • Expense Reports & Reimbursements
Module 3
Office Management & Organization
- • Record Keeping & Filing Systems (Physical & Digital)
- • Office Equipment Management & Maintenance
- • Inventory Management & Ordering Supplies
Module 4
Meeting & Event Planning
- • Meeting Coordination & Logistics (Agendas, Minutes, Presentations)
- • Event Planning & Management (Conferences, Seminars, Corporate Events)
- • Vendor Management & Negotiation
Module 5
Project Management
Basics
- • Project Planning & Organization
- • Task Management & Prioritization
- • Project Tracking & Reporting
Module 6
Information & Data
Management
- • Data Entry & Management
- • Database Management & Software
- • Research & Information Gathering
Module 7
Technology & Software
Proficiency
- • Advanced Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- • CRM Software & Applications
- • Virtual Meeting Platforms (Zoom, Teams, WebEx)
Module 8
Executive Support & Liaison
- • Understanding Executive Needs & Priorities
- • Acting as a Liaison Between Executives & Staff
- • Handling Confidential Information with Discretion
Module 9
Problem-Solving & Decision-Making
- • Office Maintenance and Repairs
- • Space Planning and Design
- • Security and Safety Procedures
Module 10
Customer Service
Excellence
- • Identifying & Analyzing Problems
- • Developing & Evaluating Solutions
- • Making Sound Decisions & Recommendations
Module 11
Professionalism & Ethics
- • Professional Etiquette & Demeanor
- • Maintaining Confidentiality & Discretion
- • Ethical Considerations in the Workplace
Module 12
Adaptability & Flexibility
- • Adapting to Changing Priorities & Demands
- • Handling Pressure & Stress Effectively
- • Embracing New Technologies & Processese
Module 13
Adaptability & Flexibility
- • Building Strong Working Relationships
- • Networking & Collaboration
- • Maintaining Professional Contacts
Module 14
Career Development & Advancement
- • Resume Writing & Interview Skills
- • Career Planning & Goal Setting
- • Professional Development & Continuing Education
