Duration: 18 Hours
CERTIFICATION IN OPERATIONS MANAGEMENT (COM)
The COM program equips professionals with the skills to optimize business processes, enhance efficiency, and drive operational excellence. It focuses on strategic planning, supply chain management, and process improvement to streamline operations and improve productivity.
CERTIFICATION IN OPERATIONS MANAGEMENT (COM)
Course Modules
Module 1
Foundations of Leadership
- • What is Operations Management ?
- • operations Strategy
- • Process Management
Module 2
Process Design & Analysis
- • Process Flow Analysis
- • Capacity Planning
- • Lean Principles
Module 3
Quality Management
- • Quality Control & Assurance
- • Six Sigma
- • Total Quality Management (TQM)
Module 4
Inventory Management
- • Inventory Control Techniques
- • Demand Forecasting
- • Supply Chain Management
Module 5
Supply Chain Management
- • Procurement & Sourcing
- • Logistics & Distribution
- • Global Supply Chains
Module 6
Project Management
- • Project Planning & Scheduling
- • Project Execution & Control
- • Project Risk Management
Module 7
Lean Manufacturing
- • Value Stream Mapping
- • Waste Reduction (Muda)
- • Kaizen
Module 8
Agile Operations
- • Agile Principles & Practices
- • Scrum & Kanban
- • Adapting to Change
Module 9
Technology in Operations Management
- • Automation & Robotics
- • Data Analytics & Business Intelligence
- • Industry 4.0
Module 10
Service Operations Management
- • Service Design & Delivery
- • Customer Relationship Management (CRM)
- • Service Quality Management
Module 11
Operations Strategy & Planning
- • Competitive Strategy
- • Capacity Planning & Location Strategy
- • Production Planning & Scheduling
Module 12
Performance Measurement &
Improvement
- • Key Performance Indicators (KPIs)
- • Performance Dashboards
- • Continuous Improvement Methodologies
Module 13
Sustainability in Operations
- • Environmental Management
- • Social Responsibility
- • Circular Economy
Module 14
Future Trends in Operations Management
- • Artificial Intelligence (AI) in Operations
- • The Internet of Things (IoT)
- • The Future of Work in Operations
