Duration: 08 Hours
CERTIFICATION IN EFFECTIVE SUPERVISORY SKILLS PROFESSIONAL (CESSP)
The CESSP program equips supervisors and team leaders with the skills to manage teams effectively, enhance productivity, and drive workplace success. It focuses on communication, performance management, and problem-solving to develop confident and capable supervisors. Participants gain expertise in delegation, conflict resolution, and motivating employees to achieve organizational goals.
CERTIFICATION IN EFFECTIVE SUPERVISORY SKILLS PROFESSIONAL (CESSP)
Course Modules
Module 1
The Supervisor's Role
- • The Transition from Team Member to Supervisor
- • Key Responsibilities of a Supervisor
- • Understanding Organizational Structure
Module 2
Communication Skills for Supervisors
- • Active Listening & Feedback
- • Giving & Receiving Constructive Criticism
- • Communicating Effectively with Different Personalities
Module 3
Team Leadership & Motivation
- • Building a Positive Team Environment
- • Motivating & Engaging Team Members
- • Fostering Collaboration & Teamwork
Module 4
performance Management for Supervisors
- • Setting Clear Expectations & Goals
- • Monitoring Performance & Providing Feedback
- • Conducting Performance Appraisals
Module 5
Problem-Solving & Decision-Making
- • Identifying & Analyzing Problems
- • Developing & Implementing Solutions
- • Making Timely & Effective Decisions
Module 6
Time Management & Organization
- • Prioritizing Tasks & Managing Time Effectively
- • Organizing Workflows & Resources
- • Meeting Deadlines & Achieving Objectives
Module 7
Training & Development
- • Identifying Training Needs
- • Developing Training Plans
- • Coaching & Mentoring Team Members
Module 8
Delegation & Empowerment
- • Understanding the Benefits of Delegation
- • Delegating Tasks Effectively
- • Empowering Team Members to Take Ownership
Module 9
Conflict Resolution
- • Recognizing & Addressing Conflict
- • Conflict Resolution Strategies
- • Mediation & Negotiation Skills
Module 10
Managing Change
- • Understanding the Impact of Change
- • Communicating Change Effectively
- • Supporting Team Members Through Change
Module 11
Discipline & Corrective Action
- • Understanding Company Policies & Procedures
- • Addressing Performance Issues
- • Implementing Corrective Action
Module 12
Building Relationships
- • Building Effective Working Relationship
- • Communicating with Upper Management
- • Networking & Collaboration
Module 13
Legal & Ethical Considerations
- • Understanding Employment Law Basics
- • Ethical Decision-Making
- • Maintaining Confidentiality
Module 14
Building Relationship
- • Building Effective Working Relationships
- • Communicating with Upper Management
- • Networking & Collaboration
