Duration: 18 Hours
CERTIFIED BALANCED SCORECARD PROFESSIONAL (CBSCP)
The CBSP program equips professionals with expertise in implementing the Balanced Scorecard framework to drive strategic performance and organizational success. It focuses on aligning business objectives with measurable KPIs, performance metrics, and strategic planning. Participants gain skills in strategy mapping, financial and non-financial measurement, and data-driven decision-making to enhance business performance.
CERTIFIED BALANCED SCORECARD PROFESSIONAL (CBSCP)
Course Modules
Module 1
Introduction to the Balanced
Scorecard
- • The History and Evolution of the Balanced Scorecard
- • The Benefits of Using a Balanced Scorecard
- • Understanding the Four Perspectives
Module 2
Strategic Management & the
Balanced Scorecard
- • Linking Strategy to Performance
- • Developing a Strategic Map
- • Communicating Strategy with the Balanced Scorecard
Module 3
The Financial Perspective
- • Key Financial Metrics
- • Financial Objectives and Targets
- • Linking Financial Performance to Strategy
Module 4
The Customer Perspective
- • Identifying Key Customer Segments
- • Customer Satisfaction and Loyalty
- • Customer Value Proposition
Module 5
The Internal Process Perspective
- • Developing a PIP
- • 5.2: Monitoring Progress and Providing Support
- • 5.3: Evaluating the Effectiveness of a PIP
Module 6
Performance-Based Rewards
and Recognition
- • Linking Rewards to Performance
- • Designing Effective Recognition Programs
- • Communicating Rewards and Recognition
Module 7
Legal and Ethical Considerations in Performance Management
- • Avoiding Bias in Performance Appraisalas
- • Legal Implications of Performance Decisions
- • Maintaining Confidentiality
Module 8
Technology and Performance
Management
- • Performance Management Systems (PMS)
- • Using Data Analytics in Performance Management
- • Automating Performance Management Processes
Module 9
Performance Management in a Remote/Hybrid Work Environment
- • Setting Expectations for Remote Workers
- • Communicating and Providing Feedback Remotely
- • Measuring Performance in a Remote Setting
Module 10
Performance Management and
Employee Engagement
- • The Link Between Performance and Engagement
- • Identifying Development Needs Through Performance Reviews
- • Linking Performance Management to Succession Planning
Module 11
Performance Management and Talent Development
- • Identifying Development Needs Through Performance Reviews
- • Creating Individual Development Plans (IDPs)
- • Linking Performance Management to Succession Planning
Module 12
Measuring the Effectiveness of Performance Management
- • Tracking Key Metrics
- • Evaluating the Impact of Performance Management on Business Outcomes
- • Making Data-Driven Decisions to Improve Performance Management
Module 13
Building a High-Performance Culture
- • Defining a High-Performance Culture
- • Leadership's Role in Building a High-Performance Culture
- • Aligning Systems and Processes to Support a High Performance Culture
Module 14
Future Trends in Performance Management
- • The Impact of AI on Performance Management
- • The Changing Nature of Work and its Impact on Performance Management
- • The Role of Performance Management in Driving Organizational Agility
