Duration: 18 Hours
CERTIFIED STRATEGIC EMPLOYEE RELATIONS MANAGEMENT PROFESSIONAL (CSERMP)
The CSERM-P (Senior Level) program is designed for experienced HR professionals specializing in strategic employee relations. It focuses on proactive conflict management, labor law compliance, organizational culture enhancement, and leadership strategies to foster a positive work environment. Participants gain expertise in stakeholder management, dispute resolution, and workforce engagement to drive business success.
CERTIFIED STRATEGIC EMPLOYEE RELATIONS MANAGEMENT PROFESSIONAL (CSERMP)
Course Modules
Module 1
Strategic Employee Relations
- • The Evolving Landscape of ER
- • Aligning ER with Business Strategy
- • Measuring the Effectiveness of ER
Module 2
Employment Law and Compliance
- • Advanced Employment LaW
- • Managing Legal Risks in ER
- • International Labor Standards
Module 3
Negotiation and Conflict
Resolution
- • Advanced Negotiation Techniques
- • Mediation and Arbitration
- • Managing Workplace Conflict
Module 4
Collective Bargaining
and Labor Relations
- • Understanding Collective Bargaining
- • Managing Union Relationships
- • Dispute Resolution in Unionized Environments
Module 5
Employee Engagement and Retention
- • Building a Culture of Engagement
- • Strategies for Employee Retention
- • Measuring and Improving Engagement
Module 6
Performance Management and
Discipline
- • Kotter's 8-Step Change Model
- • Lewin's Change Management Model
- • ADKAR Change Management Model
Module 7
Diversity, Equity, and Inclusion
- • Building an Inclusive Workplace
- • Managing Diversity Effectively
- • Addressing Discrimination and Harassment
Module 8
Employee Communication and
Consultation
- • Effective Communication Strategies
- • Building Trust and Transparency
- • Employee Consultation and Feedback Mechanisms
Module 9
Change Management and Employee
Relations
- • Managing Change Effectively
- • Communicating Change to Employees
- • Addressing Employee Concerns During Change
Module 10
Employee Relations in a Global
Context
- • International ER Practices
- • Managing a Global Workforce
- • Cultural Considerations in ER
Module 11
Employee Data and Privacy
- • Data Protection and Privacy Regulations
- • Managing Employee Data Securely
- • Ethical Considerations in Employee Data Managemen
Module 12
The Role of Technology in
ER
- • HR Technology and ER
- • Using Data Analytics in ER
- • Automating ER Processes
Module 13
Employee Relations Strategy
Development
- • Developing an ER Strategy
- • Implementing and Evaluating ER Strategies
- • Aligning ER with Business Objectives
Module 14
Ethical Considerations in Employee
Relations
- • Ethical Decision-Making in ER
- • Maintaining Confidentiality and Trust
- • Promoting Ethical Conduct in the Workplace
