Duration: 12 Hours
CERTIFIED OFFICE ADMINISTRATION MANAGEMENT PROFESSIONAL (COAMP)
The COAMP program equips professionals with the skills to efficiently manage office operations, administrative tasks, and workplace coordination. It focuses on office management, organizational skills, communication, and resource optimization to enhance productivity and workflow efficiency. Participants gain expertise in records management, scheduling, and business correspondence to support seamless administrative functions.
CERTIFIED OFFICE ADMINISTRATION MANAGEMENT PROFESSIONAL (COAMP)
Course Modules
Module 1
Office Management Principles
- • The Role of the Office Manager
- • Office Organization and Efficiency
- • Workplace Ergonomics and Safety
Module 2
Communication Skills for Office Professionals
- • Effective Business Writing
- • Professional Telephone Etiquette
- • Interpersonal Communication Skills
Module 3
Records Management
- • Filing Systems and Procedures
- • Electronic Records Management
- • Data Security and Confidentiality
Module 4
Office Technology and
Software
- • Microsoft Office Suite (Word, Excel, PowerPoint)
- • Email Management and Communication Tools
- • Office Automation Software
Module 5
Financial Management
for the Office
- • Budgeting and Expense Tracking
- • Invoice Processing and Management
- • Petty Cash Handling
Module 6
Event Planning and
Coordination
- • Meeting and Conference Planning
- • Travel Arrangements and Logistics
- • Office Event Managements
Module 7
Human Resources Management for the Office
- • Onboarding New Employees
- • Performance Management and Evaluation
- • Employee Relations and Communication
Module 8
Procurement and Vendor Management
- • Sourcing and Selecting Vendor
- • Negotiating Contracts and Agreements
- • Managing Vendor Relationships
Module 9
Facilities Management
- • Office Maintenance and Repairs
- • Space Planning and Design
- • Security and Safety Procedures
Module 10
Customer Service
Excellence
- • Providing Excellent Customer Service
- • Handling Customer Inquiries and Complaints
- • Building Customer Relationships
Module 11
Project Management for Office Professionals
- • Project Planning and Organization
- • Project Tracking and Monitoring
- • Project Completion and Evaluation
Module 12
Time Management and Productivity
- • Prioritization and Task Management
- • Time-Saving Techniques and Tools
- • Stress Management and Work-Life Balance
Module 13
Legal and Ethical Considerations in Office Administration
- • Data Privacy and Security
- • Employment Law Compliance
- • Ethical Conduct in the Workplacee
Module 14
Continuous Improvement and Professional Development
- • Identifying Areas for Improvement
- • Staying Current with Industry Trends
- • Professional Certifications and Development Opportunities
